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22 Oct 2017

Full-Time Customer Service Consultant

Coral Reed Auckland, Auckland, New Zealand

Job Description

Customer Service Consultant
New Zealand Contact Centre


Job Number: NEW029952

Job Description

Customer Service Consultant, New Zealand Contact Centre, Auckland
  • Based in Ellerslie, close to train station and bus stops.
  • 8 weeks of paid, full-time training.
  • Ongoing support and coaching to develop your skills and career!
About The Role
Joining our inbound service team as a Service Consultant within the contact centre, you will be the first point of contact for new and existing customers over the phone. This is a fantastic opportunity to start a banking career with ANZ. As well as working with great people, you will enjoy a vibrant open-plan office, a supportive environment and fantastic staff benefits. Joining ANZ as a Service Consultant opens the doors to the wider business, giving you the opportunity to kick start your career.
In this role, you would have the opportunity to:
  • Receive inbound calls from new and existing customers, assisting with their banking need;
  • Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate;
  • Cross-sell products and services by proactively discussing beneficial options; and
  • Contribute to the achievement of individual and team sales targets and KPIs.
You will be supported with an initial (fully paid) 8 week training course and ongoing coaching to help you develop and hone all of the skills you will need to be successful. 
We are there when our customers need us, and for this intake the following shifts are on offer: 
  • Start date: 4th December 2017
  • Location: Ellerslie, behind the train station
  • Shifts: Variety of shifts including weekends
  • Hours: Shifts start between 11am and 4pm, finishing between 7pm and midnight (including one weekend day), 37.5 hours per week (NOTE: there are no part-time or daytime/standard business hours shifts) 
About You
To grow and be successful in this role, you will ideally bring the following:
  • Prior customer service experience – it may be from retail, hospitality, administration, contact centre or any other type of role where you’ve dealt with customers’
  • Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
  • A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and
  • With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on.
Our close-knit teams like to combine achieving results with fun. The ANZ contact centre team believes it is important to run different social events such as internal social occasions, dress up days, team bonding games and of course we are all for business-casual Fridays!
As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.
About ANZ
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
Everyone at ANZ has the opportunity to grow and learn.  At ANZ, we believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people help us to forge strong connections with all our customers, innovate and make better decisions for our business.
Our ICARE values (Integrity, Collaboration, Accountability, Respect and Excellence) are the foundation of how we work and support our customers.
Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world .

How to Apply

To find out more about working at ANZ or to view other opportunities visit
You may apply for this role by visiting ANZ Careers and search for the reference number NEW029952 or directlt through here

Job Categories: Call Centre and Customer Service. Job Types: Full-Time and Permanent. Job Tags: 8 weeks training, ANZ, Banking, Customer Service Consultant, Ellerslie, Full Time, New Zealand, Ongoing support, and Permanent. Salaries: 40,000 - 60,000.


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